FAQ's

Welcome to the Shoppioapp.com FAQ section! We’ve compiled answers to some of the most common questions to help you have a smooth shopping experience. If you don’t find the information you’re looking for, feel free to contact us at [ez.store9507@gmail.com].

1. Orders & Payments

Q: How do I place an order on Shoppioapp.com?
A: Browse our website, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, net banking, wallets like Paytm, and Cash on Delivery (COD) for select locations.

Q: Can I modify or cancel my order?
A: You can modify or cancel your order before it is shipped. Contact our customer support team at [ez.store9507@gmail.com] for assistance.

2. Shipping & Delivery

Q: What are the shipping charges?
A: Shipping charges vary based on the delivery location and the total order value. Free shipping is available for orders above [₹500].

Q: How long does delivery take?
A: Delivery typically takes [e.g., 5-7 business days] for standard shipping and [e.g., 2-3 business days] for express shipping, depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor your order’s status.

3. Returns & Refunds

Q: What is your return policy?
A: We offer a 7-day return policy for most items. Products must be returned unused, in their original packaging, and with proof of purchase.

Q: How do I request a refund?
A: Contact our support team at [ez.store9507@gmail.com] within 7 days of delivery. Once your return is approved, your refund will be processed within [7-10 business days].

Q: Are shipping costs refundable?
A: Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

4. Product Information

Q: How do I know if a product is in stock?
A: The product page will display the availability status. If an item is out of stock, you can sign up for notifications to know when it’s back.

Q: Do you sell authentic products?
A: Absolutely! All products listed on Shoppioapp.com are 100% genuine and sourced from trusted suppliers.

5. Account & Support

Q: Do I need an account to shop on Shoppioapp.com?
A: While you can browse without an account, we recommend creating one for faster checkout, order tracking, and exclusive offers.

Q: How do I reset my password?
A: Go to the login page, click on "Forgot Password," and follow the instructions to reset it.

Q: How can I contact customer support?
A: You can reach us via email at [ez.store9507@gmail.com] or call us at [insert phone number]. Our team is available to assist you from [9 AM to 5PM, Monday to Saturday].

6. Offers & Discounts

Q: How do I apply a discount code?
A: Enter your discount code in the "Promo Code" field at checkout. The discount will be applied before payment.

Q: Can I use multiple coupons in a single order?
A: No, only one coupon can be applied per order unless otherwise specified.

We’re here to make your shopping experience delightful! If you have any other questions, don’t hesitate to get in touch with us at [ez.store9507@gmail.com].

Happy Shopping at Shoppioapp.com!